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Last Updated: 12/28/2024

At SurvivalGearBase.com, we strive to provide quality survival and camping gear. If you’re not completely satisfied with your purchase, we’re here to assist.

1. Return and Refund Eligibility

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 30 days of delivery with photos or videos of the issue.
  • Incorrect or Missing Items: If you receive the wrong item or your order is incomplete, notify us within 30 days of delivery.
  • Change of Mind: Currently, we do not accept returns for items ordered incorrectly or due to a change of mind.

2. Return Process

  • Contact Us: Email our support team at [email protected] with your order number and details of the issue.
  • Return Authorization: If a return is deemed necessary, we will provide you with a Return Merchandise Authorization (RMA) number and the return address.
  • Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • Packaging: Ensure the item is returned in its original packaging, including all accessories, manuals, and documentation.

3. Refunds

  • Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, refunds will be processed to your original method of payment within 7-10 business days.

4. Non-Returnable Items

  • Certain items are non-returnable, including:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Any item returned more than 30 days after delivery.

5. Important Considerations

  • Inspection: All returns are subject to inspection. Items that do not meet our return criteria may be denied.
  • Customs and Duties: We are not responsible for any customs fees, duties, or taxes incurred during the return process.
  • Force Majeure: We are not liable for delays or damages caused by events beyond our control, such as natural disasters, pandemics, or customs delays.

6. Contact Information

For any questions or concerns regarding returns or refunds, please contact us at: